10,000+ operations
Curated hosts
HomeFlex works with identified hosts who agree to specific standards for monthly stays, clear pricing, and coordinated support.
An Airbnb project
Why you can book with confidence
Airbnb's prestige at the project's origin, combined with HomeFlex checks and secure payment processing by Stripe.
HomeFlex, an Airbnb project. Monthly furnished rentals: one month, or as long as you need.
Pre-publish review
Full verification
Host identity, real address, certified photos matched to the property, and home documentation are all checked before a listing goes live.
Processed by Stripe
Secure payment
Stripe processes the charge in your selected currency, and HomeFlex never stores your card details.
What we verify before publishing
Verified identity
Host ID and tax details checked before the listing goes live.
Verified address
We confirm the address exists and matches the published listing.
Certified real photos
Images match the current property, with no misleading edits.
Payment processed by Stripe
The charge is made by card and HomeFlex does not store payment details.
How your money moves
- Paso 1
You book
You pay by card and Stripe processes the charge in your selected currency.
- Paso 2
You move in
You enter the home. If anything doesn’t match the listing, we step in.
- Paso 3
Track your booking
Use your code to check status and request support from the platform.
Backing and guarantees
- What is the relationship between HomeFlex and Airbnb?
- HomeFlex is an Airbnb project founded in Palo Alto in 2020 to bring the simplicity of online booking to homes designed for weeks or months. HomeFlex manages the booking experience, checks, and support.
- Who helps me if something goes wrong?
- The HomeFlex operations team. You don’t have to rely on the host to solve a problem: open a case in the help center and we’ll take it from there.
- What if the home isn’t like the photos?
- Open a case from your booking and HomeFlex's stated remedies apply under the terms shown at payment.
- How is my payment processed?
- Stripe processes the charge in your selected currency. HomeFlex never sees or stores your card details.
- Can I stay longer than I booked?
- Yes. From your stay details, request an extension and, if the home is available, it’s added at the same agreed price. That’s the difference from a hotel.
- What if I need to leave early?
- For monthly stays, you pay one month at a time, so you can give notice and end the stay without being tied to future months.
- Why are prices lower than on other platforms?
- Because we offer hosts longer stays and less turnover. That lowers their operating costs, and we pass the savings on in the listed price.
- Do I need a guarantor, pay stub, or deposit?
- No. We do the heavy verification on the host side. For you, booking is as simple as using a travel platform.
- What currency will I be charged in?
- You’re charged in the same currency you see on the site.
HomeFlex, an Airbnb project. Still have a question? Message us from the help center.
If something goes wrong, this is how we resolve it
- Step 1
You open a case
Message us from the help center with your booking code and your case is logged and tracked.
- Step 2
Reply within 24 hours
The HomeFlex operations team picks up the case and comes back with a concrete solution.
- Step 3
Refund when it applies
The terms you accepted at booking are applied, with their version and date kept on record.
- Step 4
Cancel until check-in day
If your plans change before you move in, you can cancel with a refund under the policy shown at payment.