Changes and cancellations
What if I want to cancel?
1 min de lectura
You can cancel from your booking. If it's because a visit didn't convince you, we manage a 100% refund with no penalties up to 48 hours after the visit; for a direct move-in, up to the check-in date.
You can request cancellation from your booking. Before paying, review the terms for your dates and payment option. If you have paid, the team processes the applicable amount to your original payment method.
If you have a question about the refund amount, contact the team from your booking so we can review your payment breakdown and accepted terms.
You don’t need to call anyone or explain yourself. The button works at 2 a.m. on a Sunday, because peace of mind shouldn’t keep office hours.