Before you book
How we verify each home and how to get answers before seeing the place in person.
Visit without paying, step by step
See the home for free before booking: choose a date, time and type of visit, verify your card on Stripe and get confirmation by email.
1 min de lectura
Why are these homes fully equipped?
Because they are not empty units prepared for a traditional lease: they already operate as places to stay and continue hosting guests between monthly stays.
1 min de lectura
How can they offer this monthly price?
A monthly stay reduces turnover, coordination, and empty nights for the host. That predictability makes a more competitive price possible.
1 min de lectura
When can I talk to the host?
You can message the host once payment is received. Before paying, contact the Help Center with any questions.
1 min de lectura
Can I visit a home before booking?
For stays of three months or more, you choose how to see the place: a self-guided tour with a lockbox, a free guided tour with an advisor, or moving in directly without a tour. The decision is yours.
1 min de lectura
Why do I have to book before visiting?
Because the home may be occupied. For stays of three months or more, a visit is arranged after completing the form and making the first payment.
1 min de lectura
What happens if I visit and prefer another option?
You can switch homes or cancel within the protected-visit conditions, with the corresponding refund.
1 min de lectura
Can I move my booking to another home?
Yes: we transfer the amount you already paid to the new booking.
1 min de lectura
Do I have to pay again to book another home?
Only the difference, if the new booking requires a larger amount.
1 min de lectura
What if the new home is cheaper?
We refund the surplus to the same payment method.
1 min de lectura
Who meets me at the visit?
The host or someone authorised to manage the home.
1 min de lectura
How long does the refund take?
We manage the applicable refund that same day; the time it takes to appear depends on your payment method.
1 min de lectura
Can I book without seeing the place in person?
Yes. For stays of three months or more, you can arrange a protected visit after making the first payment.
1 min de lectura
How do I know the listing is real?
Every listing goes through a review of host identity, address, and real photos.
1 min de lectura
I have specific questions before booking. Who should I write to?
Before paying, use the Help Center for questions about a specific home or the booking process. Host chat is enabled once payment is received.
1 min de lectura
Do you accept pets, families with children, or late-night arrivals?
Yes. Every HomeFlex home accepts pets; just let us know how many and their size when you book.
1 min de lectura
Can't find your question here? Open a ticket and an advisor will reply within 2 business hours.